SHIPPING POLICY

*Please note that we only ship within the 48 continental United States*

For regular on sale products above $50 we offer free shipping.

For customs products we will offer you a quote and shipping cost when we do the quote for you according to your requirement.

When We Ship To You: In stocked products usually ship within 2-3 business days. If a product is on backorder, we will contact you immediately. Backordered products will be shipping once back in stock. Once the product returns back in stock this will be shipped. If you are unable to wait, we can offer suggestions on substitutions for the product that is on backorder or refund your order. 

Shipping Address Change: Once an order has shipped the shipping address cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable. Customer will be responsible for all shipping charges which will be charged using the payment information provided at the time of checkout for your order.

Delivery Options: Unique Forest Arts ships the most economical way, whenever possible. All domestic shipments will be made via UPS,USPS or FedEx Ground. Products can be express shipped via Air for an extra fee. A shipment quote will be calculated and emailed to the customer for approval - customer must approve via email or by phone. Delays due to weather, the carrier is not responsible and no refund will be granted on shipping. The majority of our product can be shipped via Ground. However, custom large trees and custom  plants typically exceed the shipping limits for Ground. When an item is over-sized, a shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.

RETURN POLICY

*All customs products are final.No return no refund.For customs products you can come to our company to inspect the products and pick up Or we can send you detailed pictures to check and confirm before shipping*

For regular on sale products:We want you to be completely satisfied with your purchase. If you are unhappy with your purchase for any reason please contact us at 916-430-8121 or at sales1@artificial-forest.com for a Return Authorization number. You must notify us of your return within 7 days of receipt of the product. When returning the items repack them in their original box, secure the product in place so it does not move freely within the box, include a copy of the invoice with your return, clearly mark the box with the Return Authorization number, properly insure the product and ship the product via traceable mail. When returning an item the customer is responsible for all return shipping and insurance charges. Upon inspection of the returned merchandise a credit will be issued for the purchase price of the item(s); minus any shipping costs incurred on the original shipment to you. If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund. Non defective items or refused orders are subject to a 20% restocking fee.Item(s) must be received in original condition (including all original packaging and tags); items returned in used, altered or damaged condition will not receive credit. C.O.D returns cannot be accepted. Returns must be received by us within 21 days of Return Authorization in order for a credit to be issued.

PAYMENT METHOD

We accept the payments methods as below:

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WHOLESALE INQUIRIES

If you are a company, organization or institution that is seeking to order wholesale silk arrangements, silk flowers, silk plants and silk trees please contact us and ask for Wholesale Department.

We currently sell a wide variety of quality wholesale products at great volume discounted prices. Provided you qualify; wholesale pricing, invoice terms, and other specials may be available to you.